Frequently Asked Questions

1. What is MyHealthNotes?

MyHealthNotes is a website that you can access on your smartphone or tablet or your computer to monitor your own chronic problems or conditions. This is your own, independent note-taking solution and your care-team management platform (e.g. your family members and caregivers). It is not tied to your doctors' electronic health record.

2. How do I create or edit an account?

To create an account or to edit your account information on MyHealthNotes, click on the My Account button at the top right on the landing page of the website.

3. How do I enter a problem that I am dealing with?

These are called 'Cases' in MyHealthNotes. To enter a new problem or a case (e.g. My heart problem that started in May 2018), click on the Add New Case button and follow the prompts. You will be guided to enter a brief description, select a Condition (e.g. Cardiovascular), and enter a description. You will be prompted to add a date and a doctor (if you have one already).

4. How do I change or delete a problem that I have previously entered?

Click on the next to the specific problem or case to edit the details. Click on the next to the specific problem or case to delete the problem or case. If it is a problem (e.g. back pain) that you experienced say, from May 2015 to June 2016 and no longer have, it is recommended that you "edit" (not delete) by simply entering an end date instead of deleting. Any cases that were in the past (no longer active) will show up as a list of past cases in [this] screen.

5. How do I enter information about a doctor in my account?

Most of us who manage multiple chronic conditions deal with several doctors. However, these doctors do not keep changing that much. You can enter information about a doctor by clicking on the Add New Doctor button in the MY GROUP screen.

6. How do I enter an appointment reminder in my account?

To enter an appointment, you will need to select a "Case" and a "Doctor" and then enter the date and time for the appointment. You can do this by clicking on the Add New Appointment button in the MY CASES Screen. Once you have the appointment entered, it will show up as an upcoming appointment in the same screen.

7. How do I change or edit an appointment that I have previously entered?

Click on the next to the specific appointment to edit the details. Click on the next to the specific appointment to delete the appointment.

8. Can I enter the Goals for each problem?

You can enter one or more Goals for each problem, e.g. "Do a daily walk for 20 minutes;" and "Maintain a healthy weight"

9. What is the information I can see for each Case or a Problem?

You can see all the Goals, you can see all the Appointments (past and upcoming) and you can see all the Notes.

10. How do I enter Notes for each Problem or Case?

You can enter general Notes for each Problem or Case such as "My back pain started when I went to that ski trip back in 2013 with my son."

11 What are the Notes I can enter for the Appointments?

You can enter two kinds of notes. First, when an appointment is coming up, the website will prompt you to enter some Preparation Notes that will help you to drive the discussion with your physician during the appointment. Second, after you come back from the appointment, the website will prompt you to enter Meeting Notes that will help you remember what you discussed during the appointment with the doctor.